SHIPPING POLICY
Shipping initiated from 10am-2pm on working days(Monday-Friday), any orders after 2pm will be initiated next working day. We are using 3PL shipping and you will be notified via text message with the phone number you provided at checkout.
International Shipping
We offer international shipping. Shipping charges for your order will be calculated and displayed at checkout. International orders will take 8-20days for international shipping since expectations can vary greatly depending on the destination.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Black Raisins Pte. Ltd. is not responsible for these charges if they are applied and are your responsibility as the customer.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@blackraisins.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Please check with your local authority when importing sensitive products, we do not hold any accountability for any seize of packages at the destination custom border.How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at support@blackraisins.com with your name and order number, and we will look into it for you.
